Everything families ask, in one place.
If your question isn’t answered here, message us on WhatsApp — we usually respond within a few minutes.
The things families usually want to ask first.
If you don’t see your question here, message us on WhatsApp — we usually reply within a few minutes.
- For most cases in Bangalore, we place a caregiver within 6 hours of confirming a booking. For complex care (dementia, bedridden, post-surgery) we may take 12–24 hours so we can match the right specialist.
- Every caregiver goes through Aadhaar verification, address verification, police background check, in-person interview, and a 60+ hour training program before placement. We hold their profile, training records and references on file.
- We replace the caregiver within 24 hours, no questions asked. Continuity matters — but only when the fit is right. The replacement is fully covered.
- Pricing is shown upfront based on care type, hours and locality. The only added costs are if you upgrade care complexity (e.g., adding RT-feed support) or extend hours — and those are confirmed with you in writing before the change.
- Yes — Indiranagar, Whitefield, HSR, Koramangala, Jayanagar, Electronic City, Hebbal, Yelahanka, Malleshwaram, Rajajinagar and surrounding zones. Travel time varies by zone but most caregivers reach within 35 minutes.
- Yes. We match by gender, language and care experience. Common pairings include Kannada, Tamil, Telugu, Malayalam, Hindi, Bengali and English speakers.
Booking & matching
How long does booking take?
Most families finish the booking flow in under 3 minutes. We follow up via WhatsApp within an hour with a shortlisted caregiver.
Do I need to pay to confirm a match?
No. Booking is free. Payment is collected only after you’ve approved the caregiver match and the caregiver is placed.
Can I change my booking after submitting?
Yes — you can edit duration, address or care type any time before placement. After placement, changes are confirmed with you in writing.
Caregivers & training
Are caregivers trained for medical care?
Our patient care attendants complete a 60+ hour training in basic clinical care, supervised by qualified nurses. For complex medical needs, we recommend our home nursing tier.
Can I meet the caregiver before they start?
Yes. We share the caregiver’s profile (photo, age, experience, languages) over WhatsApp. For long-term placements, we can arrange a brief in-person introduction.
What languages do caregivers speak?
Most commonly: Kannada, English, Hindi, Tamil, Telugu, Malayalam and Bengali.
Safety & verification
How are caregivers verified?
Aadhaar verification, address verification, police background check, in-person interview, references, and a 60-hour training programme.
Are caregivers insured?
Caregivers are covered under our group accident insurance during shifts. For the family’s peace of mind, we recommend any in-home care setup includes basic home insurance.
What if there’s an emergency?
Caregivers are trained to call your designated family contact and our 24×7 care manager simultaneously, then follow your pre-decided hospital plan.
The hard part is asking.
We’ll take it from here.
Book a verified caregiver in under 3 minutes. Or message us — we’ll listen first, and only suggest what your family actually needs.