Care GiversBangalore
CorporateMidFull-time

Family Care Counsellor (Inbound Sales)

If the words ‘consultative sales’ describe how you naturally work, this is the seat for you.

Talk to anxious families calling Care Givers. Help them choose. Convert with empathy, not pressure.

Apply by email Read the full role
About this role

Most of our customers find us through search, a journal post, a hospital referral, or a friend. They WhatsApp, they call, they fill out the booking flow halfway. Every one of those moments is someone in distress — a stroke yesterday, a mother who fell this morning, a father who's been declining for months and the family finally said yes.

The Family Care Counsellor is the human who picks up. You spend the call listening first, then explaining what we offer, then helping the family decide between hourly, day-shift, live-in and specialist care. You quote pricing transparently. You convert to a confirmed booking only when the fit is real.

It is sales. It is also, on the best days, the most useful 20-minute conversation that family has had all week. Pay is base plus variable, but the people who thrive in this role aren't here for the commission — they're here because every closed deal is a family that gets to sleep tonight.

What you'll do

The work, day-to-day.

Real responsibilities — not vague aspirations. If something sounds like it isn't your strength, tell us in the application. We'll work with it.

  • Pick up every inbound family call within the ringing SLA
  • Reply to every booking-form lead, WhatsApp enquiry and email within 30 minutes during business hours
  • Listen first — what is the actual situation, who is the patient, what is urgent
  • Recommend the right service plan honestly (sometimes that means recommending less, not more)
  • Quote pricing transparently; explain what's included and what's not
  • Coordinate the first match call with the Care Manager when the family is ready to commit
  • Schedule and conduct discovery calls for higher-touch enquiries (NRI families, complex cases)
  • Send a follow-up summary on WhatsApp within 30 minutes of every call
  • Maintain meticulous CRM records — every lead, every conversation, every objection
  • Identify common objections and feed insights back to Marketing and Content
  • Track personal conversion rate, response time, and lead quality every week
  • Handle the occasional escalation from a confused or anxious family with patience
A day in the life

What a day looks like.

The shape of a real day in this role. Routines flex around the situation — but this is the rhythm we keep returning to.

  1. 9:00 AM
    Review yesterday's open leads, today's callback list, urgent overnight enquiries
  2. 9:30 AM
    Call back the four leads who filled the form last night
  3. 11:00 AM
    Inbound call — daughter in San Francisco, mother in Indiranagar, urgent live-in needed
  4. 11:45 AM
    Loop in the Care Manager, draft the proposal in CRM
  5. 12:30 PM
    Lunch + admin — update CRM notes, file calls
  6. 1:30 PM
    Discovery call with a Whitefield family considering dementia care
  7. 3:00 PM
    Process WhatsApp enquiries that came in over lunch
  8. 4:30 PM
    Send today's follow-up summaries to families on WhatsApp
  9. 5:30 PM
    Weekly conversion-rate review with Sales Lead
What we look for

Must-haves.

  • 3+ years inbound sales, customer success, or consultative selling
  • Polished English + fluent Kannada or Hindi
  • Empathetic, non-pushy temperament — references should describe you as ‘patient’
  • CRM discipline (HubSpot, Salesforce, Zoho or similar)
  • Comfort quoting prices and handling money conversations
  • Composure on emotionally heavy calls
  • Strong written communication for WhatsApp follow-ups
Nice to have

Bonus skills.

  • Prior healthcare, eldercare, or home-services sales
  • Experience selling to NRI customers
  • Tamil or Telugu fluency
  • Background in nursing or social work
  • Comfort with light data analysis on CRM dashboards
What we provide

We invest in you before you invest in us.

  • CRM, multi-line phone setup, and a quiet workspace at our Indiranagar office
  • Trained Care Manager support for clinical questions
  • Marketing brings warm leads — you don't cold-call
  • Quarterly sales training (consultative selling, objection handling, NRI conversations)
  • Transparent pricing and an honest service — no scripts you'll have to lie around
  • Stock options after 1 year
Compensation & benefits
₹₹35,000 – ₹65,000 + variable/ month
  • Variable compensation tied to closed bookings (₹2,000–5,000 per placement)
  • Stock options after 1 year
  • Group medical insurance (family floater)
  • Annual leave (20 days)
  • Quarterly off-sites with the sales team
  • Conference + training budget ₹30,000/year
Pay growth

Senior Counsellor (₹60k–1L base + variable) in 18 months. Sales Lead or Head of Family Acquisition track from there.

Where this can lead

Your next 3 years.

A real growth path. We promote from within first — most senior roles at Care Givers are filled by people who started in a different role.

  1. Year 1
    Family Care Counsellor

    Master the conversation. Hit consistent conversion benchmarks. Become the family's trusted first call.

  2. Year 1–2
    Senior Counsellor / Team Lead

    Take complex enquiries (NRI, multi-service families), mentor newer counsellors, run weekly sales reviews.

  3. Year 2+
    Sales Lead / Head of Family Acquisition

    Own the entire family acquisition funnel — team management, ops, and revenue ownership.

Frequently asked

What candidates ask us.

Will I have to cold-call?

No. We invest heavily in inbound — every lead has actively reached out to us. Your job is to convert warm intent, not generate it.

How does the variable work?

₹2,000–5,000 per successfully placed booking, depending on plan type. Live-in placements pay highest. A strong year is ₹4–7L in variable on top of base.

Will I have to pressure families to upgrade?

Never. We've fired people for this. We sell what fits, not what bills the most.

What if the family wants something we can't deliver?

You say so. We've turned away bookings we couldn't fulfil well. Honest pipeline is the foundation of the role.

Ready when you are

Apply for Family Care Counsellor.

We aim to give every applicant a clear answer within 7 days. No fees, no document deposits, no ghosting.

Apply by email Call +91 80 4567 8910

We never charge applicants. Genuine offers come on company email only.

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