Vendor & Partner Onboarding Specialist
Care Givers can't do it all alone. Your job is to make sure the people who help us are reliable, vetted and ready.
Sign up and integrate the ambulance, physio, equipment and clinic partners that round out our service.
Care Givers placements often need more than just a caregiver. An ambulance to bring the patient home from hospital. A physiotherapist to visit twice a week. An air mattress on rent for a bedridden patient. An ECG machine for a cardiac case. A pharmacy that delivers same-day.
The Vendor Onboarding Specialist builds and maintains the network of partners that fills these needs. You source candidates, run them through our verification and quality check, sign them up on commercial terms, train their teams on our SLAs, and review their performance monthly. Where they fail, you replace them. Where they succeed, you expand the relationship.
It's an operations-meets-business-development role. You'll be on calls and visits with vendors for a third of the week, and the rest in process and metric work — onboarding documentation, SLA tracking, partner scorecards.
The work, day-to-day.
Real responsibilities — not vague aspirations. If something sounds like it isn't your strength, tell us in the application. We'll work with it.
- Source vendors across categories: ambulance, physiotherapy, equipment rental, pharmacy, lab pickup, geriatricians
- Run vendor verification: company registration, GST, insurance, references, on-site visit
- Negotiate commercial terms — pricing, SLAs, exclusivity, billing cadence
- Onboard partner teams on our process — escalation card, response SLAs, billing
- Maintain the partner directory and route requests to the right vendor
- Track partner performance against SLA every week
- Run monthly partner reviews — top performers get more volume; under-performers get warnings
- Handle vendor escalations and family complaints involving vendors
- Maintain commercial paperwork — agreements, renewals, indemnities
- Identify gaps in the partner network and proactively source
- Negotiate volume discounts as we grow
- Document the entire vendor lifecycle in our operations playbook
What a day looks like.
The shape of a real day in this role. Routines flex around the situation — but this is the rhythm we keep returning to.
- 9:00 AMVendor scorecard review — who's at risk, who's promoted this week
- 10:00 AMSite visit — interview a candidate ambulance partner in Bommanahalli
- 12:00 PMTravel + lunch
- 1:30 PMOnboarding session — train a new physiotherapy partner's team on our SLA
- 3:00 PMNegotiate renewal terms with our largest equipment rental partner
- 4:30 PMProcess the week's billing reconciliation across all vendors
- 5:30 PMUpdate the operations playbook and partner directory
Must-haves.
- 2+ years vendor management, partnership operations, or B2B account management
- Comfort with commercial negotiation and contract paperwork
- Spoken Kannada + Hindi + English (most vendors are Kannada-first businesses)
- Two-wheeler for vendor site visits
- Process discipline — clean documentation, contract version control, SLA tracking
- Polished judgement — you're the company's face to many small businesses
- Comfort using spreadsheets and basic CRM
Bonus skills.
- Prior experience in hospital procurement, hospitality vendor management, or aggregator (Urban Company, Practo) operations
- Healthcare vendor network in Bangalore
- Comfort reading basic financial documents (vendor balance sheets, GST returns)
- Familiarity with NABH or hospital quality standards
We invest in you before you invest in us.
- Authority to sign vendor agreements up to defined thresholds
- Travel + fuel allowance for site visits
- Smartphone with company data plan
- Clean ops tooling — CRM, contract templates, SLA dashboards
- Quarterly off-sites with the operations team
- Direct relationship with Founder for top-tier partner decisions
- Real career path into Operations Head or Head of Partnerships
- Travel + fuel allowance ₹4,000/month
- Smartphone + data plan
- Group medical insurance (family floater)
- Annual leave (20 days)
- Festival bonus + annual performance bonus
- Quarterly off-sites
Head of Vendor Network or Partnership Ops Lead (₹70k–1.2L/month) after 2 years. Path into broader Operations leadership.
Your next 3 years.
A real growth path. We promote from within first — most senior roles at Care Givers are filled by people who started in a different role.
- Year 1Vendor & Partner Onboarding Specialist
Build the initial vendor network across categories. Tighten SLA discipline.
- Year 1–2Senior Vendor Operations Lead
Own the entire vendor lifecycle. Hire and manage two onboarding specialists.
- Year 2+Head of Operations / Head of Partnerships
Cross-functional ops leadership across vendors, hospitals, and field operations.
What candidates ask us.
Will I have to do cold outreach?
Some — vendor sourcing involves cold calls and walk-ins. Most vendors prefer a face-to-face first meeting. We provide structured pitch material.
How much paperwork is in this role?
A meaningful share. Vendor agreements, GST validation, insurance documentation, monthly billing reconciliation. The role rewards process discipline.
Will I have hiring authority over vendors?
Yes, up to defined commercial thresholds. Above those thresholds it's a joint decision with the Operations Head or Founder.
Is this an in-office or field role?
Roughly a 60/40 split — 60% field (vendor visits, partner trainings), 40% office (paperwork, reviews, billing).
Apply for Vendor Onboarding.
We aim to give every applicant a clear answer within 7 days. No fees, no document deposits, no ghosting.
We never charge applicants. Genuine offers come on company email only.
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The hard part is asking.
We’ll take it from here.
Book a verified caregiver in under 3 minutes. Or message us — we’ll listen first, and only suggest what your family actually needs.